— SUPPORT & POLICIES —
FREQUENTLY ASKED QUESTIONS
Everything you need to know about our luxury streetwear drops, delivery timelines, sizing, returns, and textiles.
Return & Replacement Notice: All orders are final once delivered. If an item arrives damaged or defective, report within 48 hours to contact@hermeburr.com with an unboxing video.
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, and PayU. We also offer an instant 5% discount on all prepaid online payments.
Yes, Cash on Delivery is available across serviceable pin codes in India. To prevent fraudulent orders, a nominal 10% advance confirmation deposit is collected at checkout, with the remaining 90% balance paid in cash or UPI upon delivery.
Once your order is successfully placed, you will immediately receive an automated confirmation email and SMS with your unique Hermeburr Order ID (#HB-XXXX) and complete receipt details.
Because we process orders rapidly within 2 to 4 hours of placement, modifications or cancellations must be requested within 2 hours of checkout by contacting our concierge team at support@hermeburr.com or on WhatsApp.
Domestic orders across India are dispatched within 24–48 hours from our fulfillment hub. Metro cities typically receive deliveries within 2–4 business days, while the rest of India takes 4–6 business days.
Yes, we provide 100% complimentary Express Domestic Shipping on all orders across India. No hidden fees or minimum cart requirements.
Once dispatched, you will receive an AWB tracking link via SMS, WhatsApp, and email. You can also visit our Track Order page (/pages/track-order) and enter your Order ID or tracking number for live courier updates.
Yes, we ship globally via premium express couriers (DHL Express / FedEx). International orders arrive within 5–9 business days. International shipping rates and custom duties are calculated at checkout.
At Hermeburr, we are committed to maintaining high product quality and ensuring a smooth experience for our customers. All orders are considered final once delivered, and we are unable to process returns or refunds after delivery. If your product arrives damaged or defective, you may request a replacement by providing a valid unboxing video within 48 hours of delivery.
No. All orders are considered final once delivered. For this reason, we are unable to process returns or refunds after delivery. Requests related to change of mind, incorrect size selection, color preference, fit issues, or ordering the wrong product are strictly not eligible. Customers are responsible for reviewing product details and size charts carefully before completing their purchase.
If your product arrives damaged or defective, you may request a replacement. To process the request, customers must provide an unboxing video that clearly shows: (1) continuous footage of opening the package without cuts or edits, (2) clear view of the product and visible damage, (3) close-up shots of the damaged area, and (4) the product with original packaging and tags intact. Requests submitted without sufficient proof may not be approved.
If your item arrives damaged, please follow the steps below within 48 hours of delivery: 1) Contact us at contact@hermeburr.com. 2) Provide your order number and a description of the issue. 3) Submit the unboxing video showing the damage. Our quality team will review the request within 2–3 business days.
• Requests must be submitted within 48 hours of delivery. • Items must remain unused and in original packaging with tags intact. • One replacement per order may be issued. • Replacement items depend on availability of the same size and color.
For assistance regarding your order or this policy, please contact us at: contact@hermeburr.com.
If approved by our quality team: 1) We will arrange doorstep pickup of the damaged item (takes 3–5 business days). 2) A replacement piece will be dispatched within 5–7 business days.
Each product page contains a dedicated interactive Size Chart displaying exact Chest, Length, Shoulder Drop, and Sleeve measurements in both inches and centimeters.
We engineer our garments using luxury high-density textiles: our Acid Wash and Graphic Tees are constructed from 240–280 GSM 100% combed French Terry cotton, our Hoodies use 400–450 GSM fleece, and our Denims use 13.5–15 oz heavy raw selvedge denim.
To preserve the bespoke acid treatments, distressing, and garment dyes: machine wash cold (below 30°C) inside out with mild detergent. Do not bleach. Air dry in shade; do not tumble dry. Iron inside-out on low heat, never directly over prints.
All Hermeburr garments are pre-shrunk and bio-washed prior to tailoring. As long as the cold-wash care guidelines are followed, shrinkage is less than 1–2%.
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Our dedicated luxury concierge team is available to assist you with order status, styling, and sizing consultations.