Return & Replacement Policy
At Hermeburr, we are committed to maintaining high product quality and ensuring a smooth experience for our customers. Please review the policy below regarding replacements and order issues.
Order Finality
All orders are considered final once delivered. For this reason, we are unable to process returns or refunds after delivery.
Requests related to the following are not eligible:
Change of mind
Incorrect size selection
Color preference
Fit issues
Ordering the wrong product
Customers are responsible for reviewing product details carefully before completing their purchase.
Damaged or Defective Items
If your product arrives damaged or defective, you may request a replacement.
To process the request, customers must provide an unboxing video that clearly shows:
Continuous footage of opening the package without cuts or edits
Clear view of the product and any visible damage
Close-up shots of the damaged area
The product with original packaging and tags
The video should be recorded in good lighting and clear quality to allow proper verification.
Requests submitted without sufficient proof may not be approved.
Replacement Request Process
If your item arrives damaged, please follow the steps below:
Contact us within 48 hours of delivery at contact@hermeburr.com
Provide your order number and a description of the issue
Submit the unboxing video showing the damage
Our quality team will review the request within 2–3 business days
If the request is approved:
We will arrange pickup of the damaged item
A replacement will be dispatched within 5–7 business days
Important Conditions
Requests should be submitted within 48 hours of delivery
Items must remain unused and in original packaging
One replacement per order may be issued
Replacement items depend on availability of the same size and color
If the exact item is unavailable, store credit may be issued
Processing Timeline
Typical replacement timeline:
Review of request: 2–3 business days
Pickup arrangement: 3–5 business days
Replacement dispatch: 5–7 business days
Total estimated processing time: 10–15 business days.
Customer Support
For assistance regarding your order or this policy, please contact us:
Email: contact@hermeburr.com