Return Policy

Exchange terms and conditions

Understanding Our Return Policy

Damage-Only Replacement

At Hermeburr, we stand behind the quality of our luxury t-shirts. Due to the premium nature of our products and our commitment to maintaining the highest standards, we offer replacements exclusively for items that arrive damaged.

We do not accept returns for change of mind, size exchanges, or any other reasons beyond product damage during shipping.

Important: All replacement requests require an unboxing video as proof of damage. This policy ensures the integrity of our luxury products and protects both our customers and our brand.

Eligible Damage Types

We will replace your luxury t-shirt only if it arrives with any of the following types of damage:

  • Tears, holes, or cuts in the fabric
  • Stains, discoloration, or marks not caused by the customer
  • Manufacturing defects in seams, stitching, or construction
  • Missing or damaged packaging that has compromised the product
  • Incorrect item shipped (wrong size, color, or style)

Damage must be clearly visible and not the result of normal wear, washing, or customer handling after delivery.

Unboxing Video Requirement

To process any replacement request, you must provide a clear, unedited unboxing video that shows:

Video Requirements

  1. The unopened Hermeburr package with shipping labels clearly visible
  2. Continuous footage of opening the package without cuts or edits
  3. Clear view of the product and any visible damage
  4. Close-up shots of the specific damage areas
  5. The product in its original packaging and condition

The video must be taken in good lighting conditions and be of sufficient quality to clearly show the damage. Videos that are unclear, edited, or do not show the complete unboxing process will not be accepted.

Replacement Process

If your luxury t-shirt arrives damaged, follow these steps to request a replacement:

Steps to Request Replacement

  1. Contact us within 48 hours of delivery at contact@hermeburr.com
  2. Provide your order number and detailed description of the damage
  3. Submit your unboxing video via email or file sharing service
  4. Wait for our quality team to review your request (2-3 business days)
  5. If approved, we will arrange pickup of the damaged item
  6. Your replacement will be shipped within 5-7 business days

We reserve the right to inspect the returned item to verify the damage before processing the replacement.

Important Conditions

  • Replacement requests must be submitted within 48 hours of delivery
  • Products must be in original packaging with all tags attached
  • Only one replacement per order will be processed
  • Replacement items are subject to availability in the same size and color
  • If exact replacement is unavailable, store credit will be issued
  • International orders may be subject to additional shipping fees
  • Custom or personalized items cannot be replaced unless damaged

No Returns Policy

Please note that we do not accept returns for any reason other than damage. This includes but is not limited to: change of mind, incorrect size selection, color preference, or fit issues. Please review our size guide carefully before placing your order.

Processing Timeline

Our replacement process follows these timelines:

  • Initial review: 2-3 business days from video submission
  • Pickup arrangement: 3-5 business days after approval
  • Replacement shipping: 5-7 business days after pickup
  • Total process time: 10-15 business days

We will keep you informed throughout the process via email updates.

Questions About Returns?

If you have any questions about our return policy or need assistance with a replacement request, please don't hesitate to contact our customer service team.

contact@hermeburr.com


What is Our Return Policy?

Our Return Policy is designed to provide customers with a straightforward process for returning items they no longer want or need. We believe in customer satisfaction, so if you are not completely happy with your purchase, you can return it within 30 days. This means that you have adequate time to decide if the item meets your expectations. If you follow the guidelines outlined in our policy, the return process should be simple and convenient.

How to Initiate a Return?

To initiate a return, you must first contact our customer service team for return authorization. This is important because it helps us track your return and ensure a smooth process. After obtaining authorization, package the item securely and ship it back to our returns address. Remember to include all original packaging and tags, if applicable. We recommend using a trackable shipping method so you can monitor the return's progress.

What Happens After a Return is Processed?

Once we receive your returned item, we will inspect it to verify its condition. Upon approval of the return, we will process your refund or exchange promptly. Typically, refunds are issued within 5-7 business days after you receive confirmation of approval. However, the time it takes to reflect the refund in your account may vary because of your bank’s processing times. This way, you can feel confident knowing that we prioritize timely and efficient service.