Return Policy
Exchange terms and conditions
Exchange Policy Overview
Damage-Only Replacement
At Hermeburr, we stand behind the quality of our luxury t-shirts. Due to the premium nature of our products and our commitment to maintaining the highest standards, we offer replacements exclusively for items that arrive damaged.
We do not accept returns for change of mind, size exchanges, or any other reasons beyond product damage during shipping.
Important: All replacement requests require an unboxing video as proof of damage. This policy ensures the integrity of our luxury products and protects both our customers and our brand.
Eligible Damage Types
We will replace your luxury t-shirt only if it arrives with any of the following types of damage:
- Tears, holes, or cuts in the fabric
- Stains, discoloration, or marks not caused by the customer
- Manufacturing defects in seams, stitching, or construction
- Missing or damaged packaging that has compromised the product
- Incorrect item shipped (wrong size, color, or style)
Damage must be clearly visible and not the result of normal wear, washing, or customer handling after delivery.
Unboxing Video Requirement
To process any replacement request, you must provide a clear, unedited unboxing video that shows:
Video Requirements
- The unopened Hermeburr package with shipping labels clearly visible
- Continuous footage of opening the package without cuts or edits
- Clear view of the product and any visible damage
- Close-up shots of the specific damage areas
- The product in its original packaging and condition
The video must be taken in good lighting conditions and be of sufficient quality to clearly show the damage. Videos that are unclear, edited, or do not show the complete unboxing process will not be accepted.
Replacement Process
If your luxury t-shirt arrives damaged, follow these steps to request a replacement:
Steps to Request Replacement
- Contact us within 48 hours of delivery at contact@hermeburr.com
- Provide your order number and detailed description of the damage
- Submit your unboxing video via email or file sharing service
- Wait for our quality team to review your request (2-3 business days)
- If approved, we will arrange pickup of the damaged item
- Your replacement will be shipped within 5-7 business days
We reserve the right to inspect the returned item to verify the damage before processing the replacement.
Important Conditions
- Replacement requests must be submitted within 48 hours of delivery
- Products must be in original packaging with all tags attached
- Only one replacement per order will be processed
- Replacement items are subject to availability in the same size and color
- If exact replacement is unavailable, store credit will be issued
- International orders may be subject to additional shipping fees
- Custom or personalized items cannot be replaced unless damaged
No Returns Policy
Please note that we do not accept returns for any reason other than damage. This includes but is not limited to: change of mind, incorrect size selection, color preference, or fit issues. Please review our size guide carefully before placing your order.
Processing Timeline
Our replacement process follows these timelines:
- Initial review: 2-3 business days from video submission
- Pickup arrangement: 3-5 business days after approval
- Replacement shipping: 5-7 business days after pickup
- Total process time: 10-15 business days
We will keep you informed throughout the process via email updates.
Questions About Returns?
If you have any questions about our return policy or need assistance with a replacement request, please don't hesitate to contact our customer service team.
contact@hermeburr.com